8 things you should know about Customer 360

For a topic as hot as Customer 360 is, it’s strange that the web is so devoid of helpful information. Sure, plenty of vendors have documents that claim they can deliver it. But apparently few are willing to provide information that helps you wrap your head around exactly what Customer 360 is and how to make it happen. We’ve been focused on the research, development, and delivery of the technologies…

15 of the worst places to drive in the United States

After Accident Explorer’s latest update, we started displaying accident clusters based on three-year intervals—but we were still curious about what clusters created using all the data, 2008-2014, would look like, and we thought you would be too. So we fired up a copy of Accident Explorer, removed the three-year restriction for clusters, eliminated all the clusters with fewer than 5 accidents, and started poking around. Here are our picks for 15 of…

Accident Explorer gets a turbo-boost

We love our cars in America. So much that over 87 percent of the driving-age population in the United States has driver’s licenses. So if you ever drive a car—and odds say you do—you should check out our newly-upgraded Accident Explorer project, which we first wrote about just over a year ago. It now includes the latest dataset from the National Highway Transportation Safety Board, which is for the year 2014.…

5 lessons the Internet of Things should learn from the Grid

The Internet of Things has been defined in many different ways, and it’s been labeled a marketing buzzword probably just as often as it’s been hailed as revolutionary. But I believe the Internet of Things can be revolutionary. That sentiment is mostly inspired by similarities between IoT and the Grid. Even if you don’t read anything else in this post, you should at least read the following quote. Then tell…

The Resurrection of Customer Context

Several years ago, MIOsoft experienced one of my favorite customer information management disasters. A major computer hardware vendor mistakenly had an address for an office MIOsoft hadn’t used in over a decade as our ship-to address for an order of servers. Although it was corrected in time, this address subsequently popped up in interactions with the vendor for the next several years. At some point, everyone working with that vendor…

Data First (Part 2): The Spec Is In The Data 

If you’re getting ready to start a new integration, application, or analysis project, you’re probably doing all kinds of requirements gathering. Unfortunately, unless you’re considering data first, the copy books are probably wrong, the state diagrams are probably incomplete, and the business processes are probably too simplistic. These problems are extremely prevalent in data-centric projects. Traditionally, you use a data last method—you build up the specification a priori, and only…

MIOsoft Recognized by Gartner for Data Quality Tools

We’re always excited when we can add to our list of Recognitions by industry analysts. In the last few months, MIOsoft has appeared in a couple of important Gartner reports: MIOsoft received the highest product score of all vendors rated in the Data Migration (4.47 out of 5), Information Governance Initiatives (4.38 out of 5), and Big Data (4.46 out of 5) use cases in Gartner’s Critical Capabilities for Data Quality…

Data First: Never Trust A Dashboard

A friend of mine recently asked me for advice on interviewing a data scientist. We had a fairly lengthy discussion on the topic, but I didn’t feel like I really provided any insight. What I should have said is: “Ask them what they think of dashboards.” Summary tools like dashboards are great. They make it easy for us to consume and extract meaning from large amounts of data. They are…

Hello, (Big Data) World.

If you were to ask me in conversation what MIOsoft does, I’m sure I would include the term “big data” by accident. I’ve avoided the term “big data” in my own lexicon recently because of its overuse in marketing and media, but there’s actually an impressive degree of accuracy in describing MIOsoft as a big data company. In 1998, MIOsoft’s goal was to create the technology necessary to efficiently combine…